Digital Data Core Terms of Service

Last updated: 10/11/2025

1. Who we are

1.1 Digital Data Core Limited (referred to as “DDC”, “we”, “us”, “our”) operates an online platform that stores, organises, and presents property-related data and documents.

1.2 We are registered in [England and Wales] with company number [●] and registered office at [●].

1.3 You can contact us at:

• Email: support@digitaldatacore.io
• Postal address: [insert address]

2. About these terms

2.1 These Terms of Service (“Terms”) set out the rules for using:

• the DDC website
• any DDC web or mobile applications
• any related services, tools, or dashboards

(together, the “Platform”).

2.2 By:

• creating an account
• accessing or using the Platform

you agree to these Terms. If you do not agree, you must not use the Platform.

2.3 If you use the Platform on behalf of a company, organisation, or other entity, you confirm that:

• you are authorised to bind that entity; and
• “you” and “your” in these Terms include that entity.

3. Other documents that apply

3.1 The following documents also apply to your use of the Platform:

• Privacy Notice
• Cookie Notice
• Any specific service or product terms we present to you

3.2 If there is a conflict between these Terms and any product-specific terms, the product-specific terms apply to that product.

4. Who may use the Platform

4.1 You must:

• be at least 18 years old
• have legal capacity to enter into a contract
• use the Platform in compliance with all laws that apply to you

4.2 We may carry out identity checks and property ownership checks using third-party verification providers. You agree to:

• provide accurate and complete information; and
• allow us to share your details with those providers for verification.

5. Your DDC account

5.1 You are responsible for:

• keeping your login details safe;
• limiting access to your devices; and
• all activity carried out through your account.

5.2 You must:

• tell us straight away if you think your account has been accessed without permission;
• not share your password with others;
• not allow anyone to use your account without proper authority.

5.3 We may:

• refuse registration
• suspend or close accounts

where we reasonably believe there is a breach of these Terms, suspected fraud, abuse, or risk to the Platform or other users.

6. Types of users

6.1 The Platform may support different user types, for example:

• property owners (including joint owners)
• landlords and property investors
• developers and housebuilders
• managing agents and property managers
• contractors and service providers
• professional advisers
• tenants and occupiers
• prospective buyers and their advisers

6.2 Your access level and features may depend on your user type, role, subscription, and any agreements between you, us, and third parties (for example a property developer who funds access for buyers).

7. Property data and your responsibilities

7.1 “Property Data” includes any data and content relating to a property that you upload or provide, such as:

• manuals, certificates, reports, drawings, warranties
• photos, videos, and floor plans
• maintenance records and service history
• legal and compliance documents (for example EPCs, gas safety certificates)
• valuation inputs and related information
• metadata and tags you attach to items

7.2 You confirm that for all Property Data you upload or provide:

• you have all rights, consents, and permissions needed;
• the information is accurate to the best of your knowledge;
• you will update or remove data that becomes inaccurate or misleading;
• you will not upload content that infringes any third-party rights.

7.3 You must not upload, share, or store content that is:

• unlawful, fraudulent, offensive, or harmful
• defamatory or misleading
• malware or code that may damage systems or data
• personal data about others without a lawful basis

7.4 You remain fully responsible for:

• your own Property Data;
• any decisions you make based on Property Data or any outputs from the Platform;
• verifying critical facts with appropriate professionals (for example legal advisers, surveyors, engineers).

8. Our role and service description

8.1 The Platform:

• stores property-related data and documents;
• organises data into logical categories and structures;
• offers tools to search, view, and present property information;
• may produce analytics, dashboards, and valuation-related views based on inputs.

8.2 The Platform does not:

• replace legal, financial, tax, or valuation advice;
• act as a conveyancer, surveyor, or estate agent;
• replace official records such as HM Land Registry, local authority records, or lender records;
• guarantee that any property meets any legal or regulatory standard.

8.3 You accept that:

• any “valuation”, “score”, “rating”, or “insight” is an estimate or view based on available data and logic at a point in time;
• results may be incomplete, inaccurate, or out of date;
• you should always seek professional advice before making material decisions.

9. No advice and no guarantees of value

9.1 Nothing on the Platform is:

• investment advice
• legal advice
• tax advice
• financial advice
• building, structural, or engineering advice

9.2 We do not promise that:

• using the Platform will increase a property’s value or sale price;
• any property will sell, rent, or refinance;
• lenders, insurers, or buyers will accept our outputs or data.

9.3 You are solely responsible for:

• your decisions;
• your negotiations with any third parties;
• any use of our outputs with lenders, buyers, tenants, or others.

10. Licence you grant to DDC

10.1 You grant DDC a worldwide, non-exclusive, royalty-free licence to:

• store, copy, process, publish (where you choose to share), and display your Property Data and other content you upload;
• make backups and security copies;
• use anonymised and aggregated data to improve and develop our services, analytics, and models.

10.2 We will use personal data in line with our Privacy Notice and data protection law.

10.3 Where you delete content or close your account:

• we may retain copies where the law requires this, for record-keeping, or where data is included in shared workspaces or property records used by other authorised users;
• we may keep anonymised or aggregated data that no longer identifies you.

11. Licence we grant to you

11.1 We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for your own internal purposes, subject to:

• these Terms
• any order form, subscription plan, or commercial agreement that applies to you.

11.2 You must not:

• copy or reverse engineer the Platform;
• resell access except where we give written consent;
• frame or mirror any part of the Platform except as allowed by law;
• bypass security features or access data you are not authorised to view.

12. Fees, billing, and plans

12.1 Some features may be free. Others may require:

• a paid subscription;
• a one-off fee; or
• an agreement between us and a third party who gives you access (for example a developer giving access to a buyer).

12.2 Where fees apply, we will show:

• pricing and billing frequency;
• what is included;
• how and when you can cancel.

12.3 You agree to pay all fees on time. If payment fails or is late, we may:

• suspend or limit access to paid features;
• charge interest on overdue amounts where the law allows.

12.4 We may change prices in future. We will give notice, and you can choose to cancel before any price change takes effect on your account.

13. Third-party services

13.1 The Platform may link to or rely on third-party services, for example:

• identity verification and KYC providers;
• document signing platforms;
• mapping or address lookup services;
• cloud hosting and email providers;
• payment providers.

13.2 Where you use those services, their own terms and privacy policies apply. We are not responsible for:

• their content;
• their security;
• their performance.

14. Data protection and privacy

14.1 We act as:

• controller for your account information and direct relationship data;
• controller and/or processor for Property Data, depending on the exact role described in any data processing schedule or commercial agreement with you or your organisation.

14.2 We process personal data in line with:

• the UK General Data Protection Regulation (UK GDPR);
• the Data Protection Act 2018;
• other applicable laws.

14.3 Our Privacy Notice explains:

• what personal data we collect;
• why we collect it;
• how we share and store it;
• your rights as a data subject.

14.4 You are responsible for:

• having a lawful basis for any personal data you upload;
• giving any necessary privacy information to third parties whose personal data you upload;
• complying with data protection laws that apply to you.

15. Security

15.1 We take reasonable steps to protect the Platform and your data. No online system can be fully secure.

15.2 You agree to:

• keep your devices and software up to date;
• use strong passwords;
• not attempt to defeat or bypass security;
• report any suspected security issue to us promptly.

16. Prohibited use

16.1 You must not use the Platform to:

• break any law or regulation
• send spam or unauthorised marketing
• attempt to access data or accounts you are not allowed to access
• scrape or harvest data at scale without our written consent
• upload harmful content or malware
• interfere with or disrupt the Platform’s operation

16.2 We may monitor usage to protect the Platform and users and to check compliance with these Terms.

17. Suspension and termination

17.1 We may suspend or limit your access where we reasonably believe that:

• you breached these Terms;
• your use damages or risks damage to the Platform or other users;
• law enforcement or a regulator requires us to act.

17.2 We may terminate your account on reasonable notice where:

• we withdraw the service; or
• you do not agree to material changes to these Terms.

17.3 You may close your account at any time by following the process described in your account settings or by contacting us.

17.4 On termination or closure:

• your right to access the Platform ends;
• certain clauses will continue, including those on intellectual property, liability, and data use, as they are needed after termination.

18. Intellectual property

18.1 We own or licence all intellectual property rights in:

• the Platform software
• design, branding, and look and feel
• text, graphics, and interfaces
• underlying databases and schemas

except for your Property Data and content owned by third parties.

18.2 You may not use our names, logos, or marks without our prior written consent, except where we allow this in written brand guidelines.

19. Disclaimers

19.1 The Platform is provided “as is” and “as available”.

19.2 We do not promise that:

• the Platform will be free of errors;
• access will be uninterrupted;
• defects will always be corrected quickly;
• the Platform will meet all of your specific expectations.

19.3 Digital systems depend on networks, third-party providers, and your own equipment. You are responsible for:

• your internet connection and devices;
• your own backup practices;
• checking that outputs from the Platform are suitable for your needs.

20. Our liability

20.1 Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other matter that cannot be limited or excluded by law.

20.2 If you are a consumer, you may have rights that the law gives you and that we cannot override.

20.3 Subject to clause 20.1:

• we are not liable for any loss of profit, revenue, contracts, goodwill, business opportunity, or data;
• we are not liable for indirect or consequential loss;
• we are not liable for loss that you could have reduced by taking reasonable steps, including backing up data and seeking professional advice where needed.

20.4 For paid users, and to the extent the law allows, our total liability for all claims in any 12-month period is limited to the total fees you paid to us for the Platform in that period.

20.5 For free users, and to the extent the law allows, we exclude all liability arising from or in connection with your use of the free parts of the Platform.

21. Your indemnity (business users)

21.1 If you use the Platform for business purposes, you agree to indemnify us in respect of any claim, loss, damage, cost, or expense arising from:

• your breach of these Terms;
• your breach of law;
• any claim that your content infringes another person’s rights.

21.2 This clause applies only to the extent that the law permits and does not reduce your rights as a consumer if you act as a consumer.

22. Changes to the Platform and these Terms

22.1 We may change or update:

• features of the Platform;
• these Terms;
• our pricing and plans.

22.2 Where changes are material, we will give you notice by:

• email;
• prominent notice in the Platform; or
• other reasonable means.

22.3 If you do not agree to material changes, you may close your account and stop using the Platform. Your continued use after changes take effect means you accept the updated Terms.

23. Governing law and jurisdiction

23.1 These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.

23.2 The courts of England and Wales will have exclusive jurisdiction, except where consumer rules give you the right to bring proceedings in another country.

24. Contact and complaints

24.1 For questions, concerns, or complaints, contact us at:

• Email: support@digitaldatacore.io
• Postal address: [insert address]

24.2 We will respond within a reasonable time and aim to resolve issues fairly.

25. Definitions

In these Terms:

• “Account” means a registered user profile on the Platform.
• “Content” means any data, documents, text, images, or other material uploaded or shared on the Platform.
• “Property Data” has the meaning in clause 7.1.
• “Platform” means the DDC website, applications, and related services.
• “You” and “your” mean the person or entity using the Platform.

[End of Terms]